Total Grower Services is committed to acting in accordance with the Privacy Act by providing you with services in a way that does not affect your privacy. Any information we collect from you will only be used for the purposes of conducting our business, supplying you with our products and services and keeping you informed about aspects of business that may be of interest to you.
From time to time Total Grower Services may collect information from customers indirectly, for example by monitoring visitors to our website. When you visit our website, a ‘cookie’ may be placed on the hard drive of your computer. This allows us to track customer interest and usage patterns. The information we may collect and store may include the following:
- the IP address for the computer you are using when connected to the internet and the domain name from which you are accessing the internet
- the operating system and the browser your computer uses and any search engine you are using
- the date and time you are visiting our website
- the URLS of the pages you visit on our site
- if you provide it, your email address
We may keep track of the pages our customers visit within our website in order to monitor which information and services are most popular. This information is collected for website management and marketing purposes only. The information is collected in such a way so that the customer’s personal details are not able to be identified.
Total Grower Services will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, unless we obtain your prior permission. Any information about our customer base that is disclosed to marketing partners without your prior consent will be of a generic nature, such as overall customer demographics, trends, interests and buying patterns. Such information may be shared with existing or potential marketing partners, in order to enable Total Grower Services to extend the services and products we make available to you.
Total Grower Services is an online seller, part of the buying process is the delivery of the order to the customer. As the delivery and fulfilment of orders requires the buyer and recipients name and address, Total Grower Services will require this information at the time of placing the order to complete the transaction. Total Grower Services securely store this data within their systems so we can further assist you with any product or order inquiries or support.
Total Grower Services uses a secure credit card system supplied by Commonwealth Bank of Australia for processing credit cards. All credit card payments are processed by Commonwealth Bank of Australia. We do not store any credit card numbers. Total Grower Services may also offer PayPal and Direct deposit payment methods, and as such, Total Grower Services will never retain any credit card or bank account details. While we strive to protect your personal information we cannot insure or warrant the security of any information transmitted by the customer via email or customer response forms.